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I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to ...
It has bunch of bugs - also support is very low
1) request are not moving automatically even after wonder bot setup is done properly (verified by return prime team)
2) have to keep following up for any issue reported by us , otherwise support team don't care
3)if seller raise return request manually from the backend if customer is unable to do so than none on returns rules applies (in actual ...
I have installed the app in order to test its features while selecting a return service for my customers. Then, already during the setup guide, the app automatically initiated a customer support chat (I wasn't even asked if I even wanted to talk to anyone yet, I literally just started looking into their app), then followed by sending me an email requesting store access, another email asking to ...
Wish the developer was transparent with pricing. The app is advertised on the store as being Free. However, it is not free once you download, anything over 5 return tickets cost. If you want to know the price before downloading this app- it is $9.99 for up to 30 return tickets and $0.49 per additional ticket initiated. You are limited to 2 logistics integrations and 1 user free and the 2nd is ...
Please accept our deepest apologies for this. We never intended to hide the pricing in anyway as it is present on our website and within the app's billing section as well, ...