Return Prime: Return → Revenue

Wish the developer was transparent with pricing. The app is advertised on the store as being Free. However, it is not free once you download, anything over 5 return tickets cost. If you want to know the price before downloading this app- it is $9.99 for up to 30 return tickets and $0.49 per additional ticket initiated. You are limited to 2 logistics integrations and 1 user free and the 2nd is paid. No more outside of that. If this was disclosed prior to downloading, I would have been able to determine it doesnt work for my shop and team of 5. I wasted time on setting up and then got to the part where I have to upgrade to a plan that still doesn't meet my needs.

Updated Dec 2020: The developers have reached out to me to work on some fixes. Due to their response I am updating the stars to 4 for their customer service. Original Post: I downloaded the app. I'm not a fan of it making me register outside the Shopify environment. I also accept Exchanges for up to 2 years, but they have set an unknown limit on this. Next, when trying to edit the Exchange/Returns during initial setup it kept being stuck in a loop and there was no way to break it. App is currently not working as intended. There may be something off with the redirect after you initially set your choices. (1 Star)

This app is working great for us, and the customer service is awesome. I was able to book a call with Shubham very last minute, and he helped get everything set up. It's one less thing to have to think about! So thanks team, we really appreciate the help!