Return Prime: Return → Revenue

The customer support executive was outstanding. His name is Mark, please give him a salary hike.

Absolute fantastic app and loved it the performance of the app. Especially the marketing girl Greeva explained it in detail and answered everything very polite. I hope this app will benefit for everyone who is looking customer for return the products this app makes it simple and easy.

The app was quite easy to setup. The support is really helpful and quick to respond.

the app works very good and the support is excellent! they also listen to you if you have ideas how to upgrade the app. Im very happy to work with them!

It has been an interesting journey with Return Prime! I waited to write this review until we had been using the platform for a few months. Here's the report: First off, the customer service is top notch. They really are there to chat, call, and help resolve issues any time you need them. Zero complaints about their responsiveness and friendliness. Thanks to Wonder Woman and Shubham for all their help! The program itself runs smoothly and without major issue. It looks good on the customer facing side and give you a lot of control over the language used throughout the return process. There is some funkyness when it comes to the back-end processes. More control over inventory allocation for exchanges would be nice. Same could be said for being able to change/combine returns and exchanges. You will have to work within the constraints of their system to process requests. Return Prime is not a custom platform so expect a few compromises. Overall I recommend looking at Return Prime as your returns platform. For a vastly-less-expensive-than-their-competitors option you can't go wrong. For the issues we have encountered, they seem to be working on solutions and we are looking forward to seeing what they will provide.

I was struggling to set up my return path with some apps for the last week. Fortunately, I found Return Prime app and installed it to my Shopify store. Soon after installing the app their team contacted me and they have done everything for me from their end. They have guided me to select logistic partner as well. I have never seen this type of amazing service before. I recommend this app for Shopify beginners. The staff connected with me was so talented and done the job to my satisfaction.
Thank you so much.

The app is really easy and simple to work with, but my favorite thing is the customer support! They reply fast and always were helpful to me

One of the best apps available for Return & Exchange management on Shopify.
I have been using the app since 3-4 months now and it works seamlessly.
Their main USP is to push for exchanges as against just accepting Returns.

Support team is quite open to feedbacks and improvements.
Also the team is very highly equipped to understand the nuances and figure out a solution.

Big shout out to SHUBHAM who has dealt with my innumerable questions and for assisting me regarding all issues.

Great and fast support ! Clear explanations. Attentive attitude to the client. Thanks a lot, guys!

Been on Shopify for more than 4 years and never experienced the level of helpfulness and enthusiasm from customer service as I did from the Order returns team. Answered all my questions and helped us get set up with ease. Highly recommend.