Return Prime: Return → Revenue

I just installed this app to my store. So I can’t really give a review on the app as of yet… but what I will say is that the customer service representative are phenomenal and I had the pleasure to be assisted by “Wonder” she was patient and such a big help she made sure to answer all my questions and help set my entire account up with the app. Keep up the great work . I will follow up with a review about the app once I see how well it works for my store

I have been trying to find a simple yet effective app that can save us the hassle of items return, exchange and refund for months. Which during I kept trying a lot of solutions from very well established companies. Truly was frustrating experience as none of them could deliver what we were looking for. Until by chance I ran into return-prime which did not not take more than 15 minutes to discover that this is the app we were looking for. Efficiency and simplicity are the core of return-prime and this is what any shopify store owner is expecting and looking for. Awesome solution with incomparable simplicity and second to none devoted customer support. Thank you guys.
Islam Mohamed
https://www.brandsonsale.store/

I cannot speaking highly enough about this App, and the support team!
This was my third attempt with an Returns App after wasting hours with others that didn't meet my needs.

Wonderful customer support, and extensive customization options. Highly recommended. Suitable for all businesses.

I needed a simple solution for a growing store that doesn't get many return requests, yet I wanted a portal for the customer to go to that would reject any requests past X days. And this does the trick without adding costs to my operation. It integrated with the store easily, and allows me to customize my messages to the customer based on what they intend to do. I don't need to connect to a logistics solution as all I wanted was a place for them to request and I take it from there via email. This worked perfectly. Customer support on chat was available and very helpful with my questions.

Good customer service! The support team help us set the app perfectly! And let us know how to use the APP will be more suitable for our store

Amazing app, the support was really quick with my request. This will definitely improve our customers return/exchange journey. Kudos to the wonder team!

Absolutely seamless integration into our site! We have a ton of apps that customize customer accounts and add specific features, and this app fit in perfectly with our design. We also had some color changes that they took care of immediately. Cannot recommend this app enough! There is a legitimate free version, where if your returns are low enough, you can use the app for free while you grow. Absolutely essential for any Shopify website. Puts the power back into your customers hands to automate the return process and keep your return email inbox empty! Thanks so much Return Prime!

Update: Unfortunately, we were not able to move forward with the Return Prime: Order Return by Appsdart. The app requires the customer to request a separate return for every single line-item on the order. Most of our orders have multiple line-items, and this would be a major inconvenience for our customers, and for us on the back-end. We reached out to Appsdart about this, and were hoping a solution could be created. After a few weeks of waiting, it does not appear a solution has been achieved, and we will have to continue searching for an app that meets our needs. First, we want to say how much we appreciate the incredible support and service we have received while setting up the Return Prime: Order Return app. We wish all Shopify app developers were so incredibly responsive. We are using the Return Prime: Order Return app because we were looking for an app that was clean and simple, and that we could modify to meet our specific needs (such as generating our own RMA/RGA numbers). As we set up the app (which was very easy), we ran across a few things that we needed to modify, reached out to the developer and received an almost instantaneous every time. Not only was the response quick, the solution provided was perfect. Appsdart has won us over, and we intend to be a loyal user.

Excellent app with an amazing customer support team! I ran into couple of integration issues and through the Live Chat I was promptly up and running in matter of few minutes. Moreover the app itself is very intuitive and the documentation is also very thorough and easy to follow.