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We have been using this app for a while, and it performs exceptionally well when managing return and exchange data.
The customer support team is also excellent, resolving any issues very quickly.
Good Support. Some features need to be added, Like email notification for the admin for any return/exchange.
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
We're truly sorry for the delay in responding. This fell short of the standard we hold ourselves to, and we understand how frustrating that is. We've since resolved the issue, and if there's anything else you need, our 24/7 chat team is here for you anytime. We'd love the opportunity to make this right.
One destination to handle all exchanges and returns—super convenient and efficient. The customer support is excellent and always responsive whenever needed.
Special thanks to Madhav from Return Prime—he helped me a lot during the onboarding process and made everything smooth and easy to understand. Highly recommend this platform for anyone looking to streamline returns and exchanges!
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.
Worst return portal we’ve used. Would not recommend.
The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.
The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.
This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.
For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.
We understand your concern and appreciate you flagging this. Upon investigation, this issue was traced back to the logistics partner and has now been resolved. We're awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
We regret the inconvenience caused. We've resolved the issue on our end and have reached out to your team, awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
Nice App. Does the job well.
Great support team, big shout-out to Rohit!
It was a fast response and the issue was resolved
Excellent support team. I faced an issue with the refund process and approving a return request. The team quickly joined the chat, understood the problem, and resolved it very fast. Their support was prompt, professional, and very helpful. Highly recommended!
I've been using this app for about a year and I love it. Customer service is great and it does everything I need!
