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I love working with Returns Go it has given me and my team so free hands to work on other things. Also the support team is always getting back to us in a timely manner, and handling our issues right away.
This app works however when you exchange a product it discounts the new item to a zero amount which is incorrect and your accounting will take it as you sold a product for no money.
I have raised this issue with return go and they said well thats how it works.
If you running an accounting system for your sales, its a nightmare to fix and correct this issue.
Thank you for providing detailed feedback on exchange handling and its impact on your accounting system.
This is a known issue, and we offer various solutions to address it, recognizing that different merchants have unique preferences and requirements.
We’ve tried reaching out via email but haven’t heard back yet. Please feel free to contact us so we can better understand your specific use case and collaborate on finding the best solution for your needs.
We have nothing but good things to say about the customer service! They are always quick to locate the problem and resolve it for us. Junessa was also very professional and polite. Thank you
A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.
The team at ReturnGO is responsive, supportive and understanding of our needs. What they cannot solve in the moment, they take away to help find a solution where possible. Our returns process is much smoother these days giving both our internal team and our customers a better experience.
Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!
So far the app has worked relatively well but the most impressive thing about ReturnGo if definitely the level of customer service on the support side. Quick to reply and eager to help.
Excellent customer service and always fast response form the support team.
Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.
Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy