ReturnGO Returns & Exchanges

I use ReturnGo's Exchange Assistant application to help with customer feedback and store credits for my store. It is extremely user friendly and allows us to seamlessly receive customer feedback on orders as well as offer customers store credits on returns/exchanges, as opposed to always offering full refunds.

Hands down the best return application on Shopify. Nothing comes close. If you think Loop is the only game in town, think again. You can be up and running and processing returns in less than an hour. Support is second to none and the feature set grows constantly. A must install app for stores of any size.

Top review for them! The onboarding with the team was quite more than amazing and their support after settings is very quick and efficient. We were looking for the best way to create an automatic and cool return and exchange process for the customer and our employees. Til now, it seems we found it. All the team is very willing to help and answer your requests asap. We are still working together on improving the system for both sides. Highly recommend them!

L'application ReturnGo s'est révélée être au-delà de nos attentes. Facile à mettre en place, elle permet de gérer les retours pour remboursement et échanges avec une flexibilité et une possibilité de personnalisation surprenante. La multiplicité des politiques de retours permet de gérer avec aisance des retours de différents types dans différentes zones géographiques, vers différentes adresses et selon différentes typologies de clients. Le multilingue est bien géré. Et le service client est tout simplement fantastique ! 5 étoiles bien méritées.

Used after Return Magic shut down. Works well, notable improvement to Return Magic. Would recommend if looking for affordable return portal.

I am thrilled to have discovered ReturnGo! I had previously been using ReturnMagic for many years, but Return Magic was acquired by Shopify, and Shopify pulled the plug on ReturnMagic (and there was no development or features added since Shopify acquired the app). ReturnGo is a welcome breath of fresh air! VERY responsive sales and support team.
The developers are actively adding and fixing and refining. As of 08-March-2022, I'd say most of the growing pains are behind them, and ReturnGo is all we need or want. The UX on the customer side is clear.
EVERY word on the UI can be edited.
They now allow a return label fee per return shipment.
RELALY LOVE the exchange workflow with draft order ready to 1-click process. About half our returns are color swap exchanges, so this is a very welcome feature. We can also ship the exchange on carrier scan - very Amazon like and great for the customer. I am not in love with the customer-facing email formatting. I have asked the devs to look at converting to plain text or a less complicated html structure. Overall, if anyone is migrating form Return Magic, this is a no-brainer.
If anyone is considering this because their return app is $$$$, this is your possible winner. I will jump back and update this review periodically. [UPDATE, 15-MAY-2022]
ReturnGo has been a 5-star experience for our team and our customers.
We have not had a single "your return process is complicated" from customers (which we had all the time with ReturnMagic) The ease of processing returns and exchanges on our side are also effortless.. one-click draft orders for exchanges saves time and money.
and partial exchange and refund makes it easy on the customer and us, I have only needed to engage with the support team once in 2 months for a routine question, and the chat service was fast and responsive to my question. The only thing that would make this app better is if made my coffee for me every morning. Thank you to the entire team @ ReturnGo for making this part of my business easier and better for the customers (and us).

insane assistance , thank you angelo for the fast and detailed support !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Once you get someone they offer a great service! Through the chat seems to be the best way to communicate with the service team.

I used this app for the returns portal. The CS team was really helpful and assist me with all my queries.

Amazing app! It totally simplifies returns/exchanges. Worth every penny. Eyal & Aviad were an amazing help to my experience!