ReturnGO Returns & Exchanges

This app has been a game-changer for me and has saved me so much time. I used to use the built in Returns Portal with ShipStation, but it did not have the customization options to choose different service levels with USPS, so I was always paying Priority Returns, otherwise customers would receive errors with First Class. Now having the options to do both returns AND exchanges has simplified things so much. This app really has it all - it does take a bit to get set up and understand everything - but once you pass that learning curve it's a very solid app. I couldn't imagine being without it now. As far as Customer Service, I have worked with many people, especially Lian, and they have all been wonderful and extremely helpful!

Really loving ReturnGo so far. The support team is so kind and quick and really goes step by step with you during the onboarding so you don't feel all alone after downloading the app like other apps I have experienced. I am also happy they are able to accommodate different eligibility rules for returns which is something I have had trouble with in the past. So far so good!

We use ReturnGo in several of our shops, and are very satisfied.
We have gained a better overview of our return order and reasons, which help us create clear action plans to reduce the return rate.
The team behind is super friendly, and responds immediately.

ReturnGo is such a Great app. Plus their support team is super responsive! Definitely recomment this app!

Such a great app. Super easy for customers and staff to use, eases the returns process and saves us a lot of time. Plus the customer service team are fantastic and super quick at replying.

This app has saved me dozens of hours from dealing with customer service back and forth and editing/tweaking orders and shipping labels. The automation and notifications are intuitive and smart. Plus, the customer support is 24/7 and extremely responsive. I wish I had done this a year earlier.

Excellent app and Great Support.
These guys are always ready to help
I can count on this guys every time to get anything resolved.

I recently had the pleasure of using an app that left me thoroughly impressed with its professionalism and outstanding customer support. From start to finish, the experience was seamless and exceeded my expectations in every way. I would like to express my deepest appreciation for Junessa, a member of the customer support team, who went above and beyond to assist me throughout my journey. First and foremost, the app itself showcased a level of professionalism that is rarely seen in today's digital landscape. Its sleek design, intuitive interface, and comprehensive features immediately caught my attention. It was evident that a tremendous amount of thought and effort had been put into creating an exceptional user experience. And thank you a lot again Junessa really appreciated

We just started using this yesterday, but so far it seemed to integrate very nicely with our Shopify store and we have high hopes for this app! Can't wait to see what gets added to it in the future as business needs change and evolve. :)

We've been watching ReturnGo for almost a year, waiting for some functions to be developed. The team at ReturnGo has been very responsive and very receptive to inputs and feedbacks, even before we started using ReturnGo. There were use cases that we have that initially ReturnGo couldn't support, and the team listened and developed functions to support our use cases, and contacted us to let us know to try ReturnGo again. The wait for the developments of the functions have been well worth the wait, and we've recently switched to using ReturnGo. ReturnGo support is very responsive and very patient. The team has grown quite a bit since a year ago. It is apparent that the ReturnGo team is highly professional and tries their best to provide a very robust product and service. We also heard great things about them during a tradeshow from a Israel / US trade representative. The founder is from US, so it feels like working with a US based company. The ReturnGo app from our customer/end user perspective appears to be very intuitive to use. From our perspective, it meets and exceeds the functions that was provided by the prior returns app that we used. The app is pretty tightly integrated with Shopify. There are quite a few return app on the market that works with Shopify. ReturnGo was on our short list of app for consideration.