Recensioner (326)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 97 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
14 april 2022

This is actually a great app. One star because I was very clear from the start that I needed to do cross-border returns (US returns need to generate a USPS return label to send the return back to us in Canada). This app cannot do this. One star for me doing days of configuration only to realize it can't meet our most basic requirement - a requirement I was explicit about with the support folks I chatted with extensively. If you need to ship returns within Canada or within the US - 5 stars. It's a great app. It's easy to use. The interface for configuration is straightforward with just enough power to enable complex rules and exclusions. The user experience is really nice too. I'm annoyed that we can't use this tool. The support staff were regularly available, easy to chat with and generally very proactive and helpful. I'm just annoyed at having wasted so much time.

Navas Lab Apparel
Kanada
Ungefär en månad användning av appen
16 november 2022

Everything that Stephen said was an option on the phone was not! a feature where the customer pays for the retun is not available, they said they are working on it and will be available next week. I was following once a week for a month, after a month I received an email confirming that the option is now available, I schedule a call. On the call the person informed me that the option is not available, wasting my time again!!! Please note that this company is in India, both Rav and Lian that I previously spoke, have very little knowledge of the software and can not answer basic question! Also, the accents are beyond understandable. Both me and one of my managers had hard time understanding the representative! The app has limited functionalities, the demo "sales call" is all a lie, the tech team that suppose to onboard you has limited training, and no basic comprehension of how shopify works!!!

iLevel Lab
USA
Ungefär en månad användning av appen
ReturnGO svarade 18 november 2022

We sincerely apologize for the experience you had. It is definitely not an experience we want to provide our merchants. After investigating this issue with Stephen and our team, we realized there was a misunderstanding about "Paying for Return".

Just to clarify, we allow merchants to charge for return shipping labels as either an invoice from your Shopify store or as a deduction in a refund that is based on a fee of your choosing or the expected label fee. We do not charge for labels ourselves. We are sorry for any confusion on this feature in the return platform. We'll do our best to learn from this.

For the sake of transparency, we would like to point out that we are incorporated in the US and Israel, with a significant part of our 24/7 live support team in the Philippines. They are an integral part of ReturnGO.

Again, take full responsibility for the misunderstanding of your request, and we understand your frustration. One of our executives has contacted you in person to discuss further our learning after investigating the issue, hopefully to improve the experience and also to suggest some practical solutions.

We hope to provide you with a better experience in the future.

5 maj 2022

Fantastisk app. Den sparer os for en masse tid, og det hele er struktureret og giver samtidig en god kundeoplevelse.

the last conspiracy
Danmark
Ungefär 21 timmar användning av appen
5 januari 2022

excellent customer service by Lian, fast responses and great help from them to answer all of our questions

Believe Supplements
Kanada
Ungefär 9 timmar användning av appen
4 november 2021

This has been one of the best customer experiences ever, highly recommended. The app is also working great and they personalized it for me according to my needs. Thank you so much for the great service and keep up the good work.

WoodishSA
Sydafrika
Ungefär 6 timmar användning av appen
Redigerat 18 augusti 2022

I tested multiple apps (Loop, Rich Returns, Happy Returns and PostCo 360) before settling on ReturnGO. Reasons why; - Best overall value with cost as a factor
- Most flexible and easy to tailor to your unique business processes
- Most options / connections to 3rd party carrier aggregators like Shippo, Shipstaion, Sendcloud etc
- Very quick and easy setup
- Support is instant and extremely helpful with onboarding offered! (Mike was great).
- UI + UX is clean
- No hidden upgrades or add-ons you have to pay for Feature rich Honestly, you can't go wrong with this, I've been trying to find the right solution for a couple of months now.

meraki.
Storbritannien
Ungefär 4 timmar användning av appen
17 november 2021

This app is game-changing. Absolutely love it, Juneesa was really kind, patient, and helpful in setting up the app for us. Would definitely recommend this app!

Toned
Sydafrika
Ungefär 3 timmar användning av appen
27 september 2021

This app is exactly what we were looking for to help ease the return request/process for customers and us. The customer service is also excellent, with quick responses and the ability to setup video calls!

Bolufe Boutique
USA
Ungefär 3 timmar användning av appen
2 augusti 2023

I just did the onboarding process, going from Returnly to ReturnGO. My first impressions are that ReturnGo is much more intuitive and user-friendly on the back-end. And the front-facing customer experience seems to be better too. Also, my onboarding specialist was AMAZING. She walked me through everything with the nicest manner and with lots of explanantion.

OTTE Gear
USA
Ungefär 2 timmar användning av appen
6 juli 2022

Not only is the app great, but the customer service has been so next level amazing that I'm shocked, and so grateful. Reyn has been so awesome helping us move over from Return Magic and get everything organised. So happy!

Dixxon Flannel Australia
Australien
Ungefär en timme användning av appen