Return Helper: Return Centre

Warning for anyone considering Return Helper for expensive returns.

I recently had a very disappointing experience with Return Helper.

One of my return packages arrived at their warehouse with an additional forwarding label placed by another courier, partially covering the original shipping label. Even though part of the original information was still visible and the owner could potentially be identified, the package was treated as "unidentified."

Return Helper only keeps unidentified packages for 14 days before disposing of them.

Unfortunately, the package was disposed of, resulting in a significant financial loss.

When I contacted their China team, the response was simply an apology. They stated that they would not compensate for the loss and accepted no responsibility.

The Singapore operations contact who previously handled our account has also become unresponsive, even after multiple follow-ups in our WhatsApp group.

For low-value items this policy may be acceptable, but for high-value products this creates substantial risk.

If you are shipping expensive goods, I strongly recommend using DHL or FedEx return services instead of relying on a warehouse that disposes of unidentified packages after only 14 days.

I hope Return Helper reviews this policy and introduces a longer holding period or a better identification process before disposing of customers' property.

Super easy to use and very efficient! The return process was smooth and quick, and customer service was friendly and helpful throughout. Returning items used to be such a hassle, but this app made it stress-free. Highly recommend!

We have shopped around for apps to assist with our Returns and Return Helper stands out as the most efficient and advanced out of any on the market right now. Our account rep Paul is very responsive and is able to address all queries in an effective manner. The interface of the Return Helper platform is easy to navigate and the functionality has assisted us greatly in navigating international returns!