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Thanks for your help. I have not used the return service yet but the customer service is great. I hope to use this service often. Everything is easy to apply to the store.
I had a positive experience with the customer service representative. I would reach out for assistance again.
Really helpful customer service, quick to respond and help me set up my returns page. Excited to use the rest of their apps to help me grow my brand! :)
Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well
Hi,
Apologies for the inconvenience caused.
Give us a last opportunity to get all your issues resolved and make you a happy customer!
One of the experts will reach you in order to assist with your queries.
Kind regards,
Mukul Saxena
Aftership helps my website out a lot with shipping etc
asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions
Hello,
Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience.
One of the specialists will reach out on priority in order to assist you.
Regards,
Nitesh
He did an amazing job helping me, the app is amazing and the prices are reasonable for a small business owner, I would recommend the app to everyone I know
Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!
Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.
JESUS CHRIST, THEY CHANGED THE FREE APP TO $40 a month?? well i guess even if one person stays he is going to be happy, he will be getting A LOT MORE than what he invested! totally not worth it. STAY AWAY FROM THESE PEOPLE AT ALL COST, ALSO THEIR CUSTOMER SERVICE IS TERRIBLE. THEY WOULD NEVER GET BACK TO YOU.
Clicking on my store logo implies it should take the customer to my store, but it does not so, When asked support about this fix, they said they won't care because there are not enough requests for it and they won't care about my request!
Basically if a customer click on that link and is taken away to their page, their only way out of that page is to click on BROWSER's BACK button, or to close that tab and open a new one, Can you imagine such poor design and they are not willing to do this easy fix because I am the only one who told them about this bad design.