AfterShip Returns & Exchanges

For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.

Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.

responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.

Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.

GOODLOOKING FORWARD TO USE THE RETURN CENETER

helped me and my store figure out our returns page, made things a lot easier for us and our team, dont regret it

I love this App, It my works easy. Thanks for this. xtimelesstore.com

Superb. Fun to use app, love it. Superb. Fun to use app, love it. Superb. Fun to use app, love it. Superb. Fun to use app, love it. Superb. Fun to use app, love it.

The support has been great! But I want to change the spelling from Center to Centre on the portal which can't be done. We are in Australia and we use spelling centre so it would be great if that could be changed. I would also like to see refund button more visible as I resolved an order before refunding and was not able to go back and edit it. It would also be great to see the initiated return in shopify timeline Thanks for your help Ankush! You were very helpful :)

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.