AfterShip Returns & Exchanges

Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!

I am just a week in, but so far so good. I am at the first stage of just setting this up. I am finding that this will take some time to set up. That is actually a good thing, because this software gives you a lot of options. A one click install app usually doesn't do much. Be prepared to take your time to go through all of the details. In the end, I am hoping that this software will make our customers happy, make for a great return experience, and keep customers coming back. I will keep you posted as i proceed.

Great customer service and fantastic seamless Returns Centre integration into my website.

AfterShip staff is great. Very responsive to suggestions and feedback. Great way to track your returns and communicate with customers.

It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app.
Please include a check box to delete error entrances.
Thanks.
The team was very much involved in solving the problem

Solved the issues!

Great support and a very effective returns portal

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.