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Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.
Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review.
Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have.
We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience.
If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at support@aftership.com.
Best regards,
Team AfterShip
Great support, Neha resolved my main issue very quickly and efficinetly.
AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.
The Customer Support team is very helpful, most recently helped by Aditya. Even the AI Chatbot has helped me with what I need which is great for Customer and Support team alike!
Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!
Fast effective customer service
Customer service is great and helped us out to get us started very quickly and efficiently
Wonderful service!
Very helpful! Resolved issue quickly and provided useful info
Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!