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i like the app it works well for me and keeps customers happy. if still think there could be some changes to make it better but i still use it. Thanks
It's really great for us! It makes our return & exchange process much more easier than ever! Highly recommended!
Amazing support. I had a few questions regarding setting up the return labels and had help right away and they even jumped on a google meeting to make the explanation much easier! Definitely use!
Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.
Great service and the app works well. You can use their templates, but also customise all sort of things.
i really appreciate working with the tech support, they resolve my issue very fast good service i recommend
This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.
This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.
Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.
I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.
Thanks for your valuable feedback. We are pleased to know that you found it useful.
Kindly share the list of the couriers you want to integrate with us and we'll check with courier integration team to help you.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
For further assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy
Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.