Reseñas (2.415)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 80% de las calificaciones son de 5 estrellas
  • El 11% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
22 de octubre de 2024

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks ...

A L E X A N D R A
Australia
Más de 4 años usando la aplicación
AfterShip respondió 23 de octubre de 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your ...

11 de septiembre de 2024

ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!

AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.

When we ...

ARTIQUE AMSTERDAM
Países Bajos
5 meses usando la aplicación
AfterShip respondió 12 de septiembre de 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

4 de octubre de 2024

Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

RYAN AND REMI
Estados Unidos
Alrededor de 2 meses usando la aplicación
AfterShip respondió 5 de octubre de 2024

Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as ...

27 de mayo de 2024

I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value ...

Superfit Hero
Estados Unidos
11 meses usando la aplicación
AfterShip respondió 28 de mayo de 2024

Thank you for sharing your feedback with us.

We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.

We ...

29 de octubre de 2024

Terrible support

Rabbitgoo
RAE de Hong Kong (China)
2 meses usando la aplicación
AfterShip respondió 31 de octubre de 2024

Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users.

We value your ...

Fecha de modificación: 13 de junio de 2024

Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt.
Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.

feela.®
Alemania
Alrededor de 2 meses usando la aplicación
AfterShip respondió 14 de junio de 2024

We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we ...

Fecha de modificación: 23 de octubre de 2020

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: ...

Number 9 Fashion Studio
Australia
Más de 6 años usando la aplicación
3 de mayo de 2018

deleted, pricing structure for the new app is expensive

Hijabican
Estados Unidos
Casi 6 años usando la aplicación
28 de mayo de 2020

If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.

Mr Riegillio
Países Bajos
Alrededor de 5 años usando la aplicación
Fecha de modificación: 1 de junio de 2020

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Tiny People
Australia
Casi 5 años usando la aplicación