AfterShip Returns & Exchanges

Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue.

Thanks so much!

As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform.

The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts.

Overall, we have been happy with AfterShip and I would recommend giving them a try!

guter Service

Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game

Very simply to install and set up, very useful app & easy to use from a customers perspective.
Would be great to have the ability to attach pre-paid return labels as well as different email response options for customers who have changed their minds vs faulty items.

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
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I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process.
Other than this i'm happy with the app, it's easy to set up and works as described!

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We need to get alerts when customers file a return. It's crazy this is not possible with the app.
Too busy to check it daily, we should be noticed/flagged when someone files a return.
When are you including this feature?
This the only major complaint.

It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.