AfterShip Returns & Exchanges , 2 307 avis
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Easy to set up and use to handle returns! Been using for several months now and no issues.
Really helpful customer service, quick to respond and help me set up my returns page. Excited to use the rest of their apps to help me grow my brand! :)
Supports DPD NL for automated returns labels, but not DPD UK.... The automated UPS Labels also show the Product Title on the label itself, which cannot be turned off. This leaves you open to having your parcel stolen, when anyone who looks at the label can see what is inside.
Thank you for your valuable feedback.
It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. For now we only support DPD NL and DPD UK is not supported yet. However, we are continuously working to improve the application, integrate more couriers and introduce more features. So in future, you will be glad to see more couriers integrated and new features launched to make your experience better.
As for your query related to UPS labels and the product title, we would like to understand your concern better. One of our support advisor will contact you via email in order to get this resolved for you. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer!
I regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Center
Great app. Makes shipping and returns much less complicated.
so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but:
1. its complicated to use and setup
2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work
3. not that many options for customization. It sends way too many emails to the customers regarding the return process and when i contacted customer support to turn them off they said its not possible. The customer is going to receive emails through shopify regarding their return and also from this app. Its annoying for the customer to receive literally 5 emails regarding their return.
im continuing to search for another app and hoping to switch soon if these issues aren't resolved. doesn't make sense to me to be forced to send emails
Dear AfterShip Returns Center user,
Thank you for leaving us a review. We're sorry you feel that way.
1. Regarding the setup process, would you mind let us know where you find it complicated so that we could improve.
2. Postmen is one of our company's product and it's completely free now. In this app you can connect with your own courier account to generate labels using negotiated rates.
If you don't have a courier account, we also provide discounted USPS courier account for you to setup.
3. Regarding the email notifications, actually, when you update a return, you can always "uncheck" the send email notification option, in this case, Returns Center will not send out the notification emails to your customers.
Thank you for choosing Returns Center, we are always improving our app. Hope to see you again soon!
He did an amazing job helping me, the app is amazing and the prices are reasonable for a small business owner, I would recommend the app to everyone I know
Great, Organized Return Process and AWESOME Customer Service. I had a minor issue today and I shared my Screen via Google Chat and got it resolved quickly!
I liked that Nitish was determined to resolve my issue. A quicker way to resolve issues would be an actual conversations vs a chat. The agent prior to him only sent links not helping resolve my issue. He had great customer service, patience and walked me through the process.
RECCOMEND TO A FRIEND.
VERY GOOD APP.
Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla