AfterShip Returns & Exchanges

great service from help desk when support was needed. Easy to use interface that is similar to shopify menu structure

amazing customer service, very patient, and explains clearly all the steps, Thank you so much, highly recommended!

Easy to setup and smooth process.

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

Very easy to install and works well. Vilo.co.nz

Quick, knowledge, and accommodating customer support! Love the service so far! Thank you so much!!!!

So far so good. Havent really hasd customers use the app which is a good thing because no one likes returns.

To me due to my disinformation the app was not of much use for the moment, but I'm plenty sure it is really helpful. I would like to give importance to the great assitance I got by the app team when I contacted them

Be aware that if you need to upgrade to the next plan they direct you to uninstall and reinstall the app then you have to redo all your settings, why would they do that? Isn't it common that websites grow and you upgrade to the next plan? Every other app has a simple one button or so click to upgrade they make it easy for their customers.
I messaged the customer service asking them to upgrade me, they sent me links to disconnect, followed the process it does not work in fact after I disconnect the app and go back the connection back, clearly this app has a bug. In speaking with our Merchant Success Manager @ ShopifyPlus she stated that uninstalling and reinstalling an app for upgrade she has not heard of.

Please note that I received an email they would screen share with us at 1pm today, they never sent us the link, we are now 3 days of not being able to create & send return labels for our customers. I sent another time to support. So disappointed in this app. I have worked on many shopify sites with many apps and this is the first time I have had this type of an experience.

Like the person that posted Dec 12, 2019 I am wondering if the reviews for this app are accurate.

Excellent apps and very useful. I like it.