AfterShip Returns & Exchanges , 2 281 avis
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Setting up the app was a bit of a pain, but customer service has been helpful. You have to pay an extra $5/mo for each additional profile, but the price is still reasonable. Haven't really used the app at all yet, but I was asked to leave a review, so...
Thank you for your valuable feedback. We are happy to know that you are happy with our customer service support.
I am sorry for the inconvenience that you had to go through while setting up the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@returnscenter.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team Returns Center
Great to help organize any returns or exchanges. I hope they will continue to increase the fluidity and layout of the app. I would recommend anyone on shopify to add this on
Really easy to use and great layout/design for the return page. Also, the support team is amazing! Really helpful and happy to answer all your questions.
Great app easy to setup and use by the customers
Best option to help you manage your returns.
Customer service at AfterShip is also very insightful and helpful!
Very excited and glad I chose AfterShip for returns!
We use this app - great support - thanks for making returns so easy. I would highly recommend this a
So far, just trying to set things up. I had thought its one layer, but for a simple return you need:
Returns Center
After Ship
Postmen
Then a shipping center.
Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.
The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live.
I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted.
The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page.
We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you.
Looking forward to hearing back from you.
Regards,
Shahvaz
Returns Center
Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.
This app really helps with the customer's return process, the support team is super quick and helpful.