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Thank you for the onboarding to the app. I can see how this will help.
I've used it, it works, I'm happy. Thanks Moazzam for being patient with me. I think the more I use it the easier it will be. Thanks again.
Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue.
Thanks so much!
Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize that you had to speak with multiple people before reaching a solution.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!
AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share.
Really helpful and great customer service :)
Aftership helped me setup my carrier and Moazzam's customer service was great.
Good app, easy to install and great efficient customer service.
Moazzam has been very helpful and detailed on the situation that i am facing.
Very helpful contact service
Really am loving this app and the customer service Moazzam Ali is very helpful!
Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.
Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review.
Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have.
We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience.
If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at support@aftership.com.
Best regards,
Team AfterShip