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Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!
I think I have found the best return management app, AfterShip Returns Centre help me save a lot of hassle by providing the best return experience to my customers
Well designed and intuitive. Lots of work arounds to allow customization of the set up. Recommended.
It says there's a free plan available, but after downloading the app I'm being forced to select a "7 day free trial" through a pop up that just won't disappear.
It is unfortunate to know that we did not meet your expectations.
A "7 days free trial" is available to make the users explore and experience the features of our app. We will surely get all your issues resolved and make you a happy customer!
One of the experts will reach out to you in order to assist with your queries.
Regards,
Neelima
Returns center customer service was very helpful, responded within a minute & quickly resolved my issue!
This app is honestly the worst experience I have had. My shop is live and the customers service was terrible. The customer service person told me that the app had functionalities that it didn't. Everything is a manual process, it does not generate the resend order, it doesnt update your qtys.. You're honestly better off doing it through emails with the customer.
It is really unfortunate that your expectations were not met on the recent interaction with us. However this is certainly not what we want our users to go through. Your feedback for customer service has been duly noted.
We will definitely brainstorm and find out what could have been done differently. Also we are forwarding your request to the product team to be investigated further.
We are continuously aiming to improve the application and work upon the suggestions given to us. Hope to serve nothing but the best.
Regards,
Nitish Kumar
Team Returns Center
Solicité una extensión de la prueba gratuita a 14 días para probar mejor el app y lo aprobaron inmediatamente.
Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.
Helpful customer service. Easy access, problem resolved within one session. Thank you so much, highly recommend this app.
The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.
We appreciate you taking the time and sharing your valuable feedback.
We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users.
Would you be able to contact us via live chat or email (support@returnscenter.com) and share more details on your issue so we can get our developers to have this resolved as soon as possible?
If you need any other assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
AfterShip Returns Team