AfterShip Returns & Exchanges

Moazzam is great. The customer service is always seriously amazing for After Ship! They are fast and hang in with you till your issue is solved.

I love AfterShip, seriously. Best customer service as well

I just started using this app and I found may way around it right away,. It's pretty easy and straight forward. And as soon as I had a question, there was someone to answer my questions in the chat box.
It would be great if we could crop/move the hero picture of the return page when we customize it. Other than that, it's pretty good!

The service is really good and does help me with what I need. I need to make some internal arrangement before proceeding with additional service.

Great app for streamlining the returns process.
A+ from me.

Great app, very useful and easy to use for customers and me after shipment. Highly recommended.

Our store has had this app for many years now. Lately, it has been nothing but a terrible experience. Everything has been set up and working fine but now it appears changes were made on the app and we were unable to generate labels. Biggest issue is the customer service, it is terrible. Despite being 24/7, the agents don't know what they are talking about. I have contacted support over 10 times, every agent is copying and pasting generic answers that have nothing to do with the issue. Completely unhelpful and clearly have a language barrier. Specifically the agent 'Moazzam' who does not know answers to any questions and directs our concern to the 'team' asking to update us over email, but we never receive an update. No credit cards can be added to shipper account as they all get rejected, we are told they have to be 'approved' by vendor... Agent cannot answer simple questions like where the payment for the label comes from. This has been an agonizing experience and I would stay away from this app and look elsewhere to save you the headache especially if you ship internationally.

Needs support for replacements and exchanges to be highly useful.

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you
I love this app and their support

We use this for our returns - Its easy to use and we have a few members that are using at one time that works well