AfterShip Returns & Exchanges , 2 278 avis
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Beware! This app does not automatically issue a refund like the free Shopify app does! We found out after a few weeks that this app had not refunded the money to our customers once we had processed the refunds, so we had to go back and do it all manually! The creator has NOT clearly informed about this! It makes the app useless to us, as it's time-consuming to do every refund manually. We're going back to the free app we used previously.
UPDATE to developer:
I have already reached out to you and was told that refunds have to be done manually.
Hi,
We are sorry about your case. However, in Returns Center, merchant can refund to customer's original payment method directly. We simply call Shopify refund endpoint to do so.
Therefore, this might be an individual case. Could you please kindly reach out to us at support@returnscenter.com? So that we can figure how it happened and help you solve this issue. Thank you so much!
Aditi was incredibly helpful and answered what I needed in a fast timeframe. Everything i asked was handled promptly.
Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.
Reliable, fast and competent customer service!! Great guys in the chat support as well as the app itself! Definetly a recommendation!
I had a great experience! The support was very quick, they answered my question, and were very nice!
Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center.
Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain.com which is quite cool.
Once again so many thanks to Aftership team. Great people.
Easy to use, and customise. Makes it simple to manage returns for our Broad Art store
This app is nothing but Lit! Great service & very reliable. Highly recommend it.
- Team Lit-Projexx -
This app does just what it says it does, plus it's free. I'm very happy! Now my store's returns process is organized and functioning as it should. My customers are clear on how to return items and don't normally feel the need to email me and ask what to do. I like the fact that everything is documented and professional. I had one small issue, and it was resolved right away. Their customer service is excellent. Thank you!
Amazon app! Thank you for the support, it is so wonderful the customer support. It is exactly what you need for processing returns.