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Setup was pretty complex but support helped us out all the way through.
After 2 weeks of tweaking, we are happy with the finished product.
Told us it could do certain features, kept telling us it's possible and we kept trying to make it work. Finally they spent time with their team and realised they were giving us the wrong information.
Wasted our time and energy.
Thank you for sharing your feedback, and we appreciate you taking the time to share the details with us.
We have reviewed the conversation at our end, and the functionality that you’re looking for is partially being fulfilled by the Return app. We always try to improve our app based on the feedback received from our valued customers. We would like you to continue using AfterShip and build a long-lasting relationship.
Please feel free to contact us if you have any questions.
Regards,
Team AfterShip
This was great! I tried using Loop and they were missing so many features it was really tough to use. I set this up in a day and is a no brainer. I highly recommend.
Great customer Service. I reached out via chat and got some really good information but still i needed more help and they offered to get on a Zoom meeting with me to identify the issue. They did a great job troubleshooting my problem. Thank you and Neha was great. I hope you end up dealing with her. Very helpful
Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.
Thank you for your valuable feedback.
We're delighted to hear that you had a good experience with our customer support.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
great support from Moazzam and helpful features for my store
Thank you so much for all your help. Very efficient and great communication. Moazzam was amazing to work with!
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)
Great app, quick customer service. Saves me a lot of time managing returns
Moazzam was helpful on the chat and was able to quickly resolve the issue that I was having with my domain. Well done!