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It was a really helpful app. To keep me track my customer parcel/package easily. Really recommend it to the Shopify user.
I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.
Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.
Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time
Hi,
Thank you for sharing your valuable review. Do let us know if you have any feedback or suggestions for us.
Kind regards,
Sumit
Very helpful app. Works seamlessly.
Got amazing help from Yogeshwaran C and Neha to fix something on my website. I couldn't have done without their help. They were very attentive and fast, and didn't stop until the problem was 100% solved!
Thank you!
VERY HELPFUL NEHA WAS HELPFUL
Very quick response. Helped me set up the return page on my website :) I recommend everyone, if you are looking for an app like this, go for the Aftership Returns app.
Nice customer service! thank you so much for the quick response! I'll try more to test the app. Thanks again!
Great! Works like a charm. But don't understand why I need to write 100 characters before I can submit this...