AfterShip Returns & Exchanges , 2,283件のレビュー
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I have just started a new web store and decided to put the returns into action even though I haven't had any returns yet I can say that the application is super easy to use and setup - tested to see how the function works and very nice transitions for an easy return for any user going forward with the transaction.
I was excited to use the app and had no issues initially, until a couple of went by and the features included in the lower plans were removed. It felt like a bait switch - to pay over $100 a month for less than 20 returns just to retain the features that were previously available to me is ridiculous.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plan resolved and ensure that you are delighted with our services.
We are actively working on your concern please be assured.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Ankush Kumar
Team AfterShip
App is not working. Cannot look up any orders. Keeps giving error saying Wrong order number and email. No way to contact support from the app. What a waste!
Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.
Thx for your review! 🤟
Your feedback means a lot to us. Our app supports customizing your branded returns page, email notifications and other return settings that in accordance with your return policy.
Would you mind letting us know the customisation feature you'd like to have? We are always glad to help!
Thank you!
I use this app for returns for my store that is launching soon. It seems pretty user friendly and I appreciate the customization options, though I wish more of it was automated so it wasn't so manual for a new business owner.
Thanks for your valuable feedback.
We are happy to know that you liked our app and found it useful.
It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded it to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
Regards,
Neelima Aggarwal
Team Returns Center
Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)
We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Returns Center
This is a very useful app. We have used it a lot.
Great user interface and customer service. Aftership Returns Center has allowed us to manage our return and exchange as well as refund policy in a seamless way.
Have not started yet but looks good