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Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.
I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level!
While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.
Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!
The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!
Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan.
Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Extrem einfaches Setup - geniale App. Support ist garnicht nötig, weil alles so einfach ist. Funktioniert so wie es soll
Nalinee provides a very clear and instant support, and it's really helpful...........................
Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.
Great service, Very helpful customer service. Above and beyond to solve issues and show the system functions.
Merci pour votre aide FIVE STAR
Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce.
Loic