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The comment from a frustrated customer... This app is absolutely ridiculous that they dont write a clear pricing plan and full plan comparison inside their app dashboard but just ask you to upgrade the plan. But once you upgraded the plan, you will find that even a basic feature like green return for a refund to customer need you to pick the pro plan which cost >$100 monthly. There are way more better return center app in shopify market than this one
Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!
Dear AfterShip Returns Center user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
Returns Center has introduced multi-membership that allow you to run your store with less hassle. You can invite some teammates to your organization and each member is able to log in with their own account and get access to your organization. This is where your disruption might come from. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And that’s why you’re asked to set up new profile for several times.
You can subscribe a plan for multi-membership that best fits for your business. And if you don’t want any subscription, you could also allow all your teammates to log in Returns Center with the same email address. But please be aware that only one single login is allowed at the same time.
As our distinguished customer, we will try our best to improve your experience with us. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Unreliable unfortunately.. Impossible to log in at various times. The app gets stuck in a continuous loop with the log-in page permanently attempting to load, reload etc. We've been unable to add additional users ("Members") to our account which means one single person has to handle the account. Support attempted to help initially however their repeated suggestions don't work. Additionally, the various apps which are produced by the developer are all too similarly branded. Each Homepage has identical colour scheme etc and it's never obvious which app you are trying to use.
Thanks for the review, please be assured there are no such concerns anymore.
Please reply on the email thread and we can discuss this further on the email thread.
Updated review after their change to the new app:
I used to like this app very much, but their decision to change to the new app is just absurd. Starting with ridiculous price of 40$ per month (really??), then followed by taking the app outside of Shopify dashboard (very uncomfortable) and ending in the new so-called new design of the returns page (tiny store logo, hero image non-responsive really, and most of all - no place or formatting options for the important returns policy information for the customers).... I´ll have to look for something else now, very disappointed...
My old review: Great app, incredible that it is free! Works perfectly for my shop www.lemiche.com till now and its very practical for the customers and the workflow, I´d definitely recommend it!
I'm changing my review to one star. Not because the app doesn't work, but because the support sucks so bad. It took ONE HOUR for someone to tell me where to update the merge tag contact info. Learn how to use your own app or train your support. This happens literally every time I reach out to support. I end up in a foul mood because something that should be easy and fast isn't. Love how this app helps me automate and organize my store returns. It's easy to set up and use. I spend zero time searching my emails or updating a spreadsheet thanks to this app. One day I hope to use the app to its fullest potential.
Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app...
Will change my rating when I will able to use it and test it.
Worst customer support ever.
They are not able to answer simple questions. Furthermore,
they are not able to answer all questions.
Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!!
We pay a shit load of money for this app for an overwhelming bad service as well as not working automation.
We are in the search of a new tool.
I can only recommend to not use it. In my 6 month with this app I hadn't any good experience.
Before I forget. The "HTML" Email is not able to process main styling. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.
TRASH TRASH TRASH BE WARNED!
So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores
Hi,
Apologies for the inconvenience caused.
Give us a last opportunity to get all your issues resolved and make you a happy customer!
One of the experts will reach you in order to assist with your queries.
Kind regards,
Sumit
This app is indeed easy to use but to suddenly block us from using the app and with the reason that we didn't pay for the user seat is nonsensical and completely unethical. You can't just decide to block app subscribers and change the pricing plan as and when you like. It is unfair, like forcing people to pay against their will. Please please reconsider before installing the app and then getting trapped in it.
Dear AfterShip Returns Center user,
We are sorry for the inconvenience caused.
Our system has recently introduced multi-membership that allows you to run your store by inviting members to your organization. Each member can log in with their own account. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And this might be where your disruption come from.
Our system charge subscription fee for additional members in an organization. While you can choose a plan for multi-seats that is suitable for your business. If you don’t need multi seats, you can always log in to the system with ONE email. But please be aware that only one single login is allowed at the same time.
Please check your organization's member settings at "https://organization.automizely.com/members".
We will try our best to improve our app. Thank you again for your feedback.
They used to be so good but now they changed around there whole system and its no longer in the shopify app portal. it really suxx! I would pay for the old version!
I need to delete and find something new!
Thanks,
Modspotter