AfterShip Returns & Exchanges
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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HORRIBLE EXPERIENCE!
Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.)
Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more.
This entire process has been deceptive and frustrating. Bait and switch at every turn.
Look elsewhere for your returns app needs. This one ain't the one.
I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up.
As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan.
Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience.
What makes this worse is:
• Slow customer support responses
• Being passed between multiple agents
• Generic copy-paste replies
• Wasting time explaining the same issue repeatedly
• Basic functionality hidden behind higher pricing tiers
The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to.
After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements.
So basically:
1. Spend hours setting everything up
2. Discover critical workflow limitations later
3. Pay more money to unlock practical functionality
This feels incredibly misleading from a merchant perspective.
The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process.
If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup.
For us, this was a huge waste of time, energy, and effort.
To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option
Dear Sports Jersey Direct Team,
Thank you for taking the time to share your detailed feedback regarding your application experience. We sincerely apologize for the frustration caused by back-and-forth communication; this is certainly not the standard of service we aim to provide, and your feedback is being reviewed internally to help us improve our support workflow.
We understand how critical the Green Returns workflow is for modern e-commerce operations. While this feature is exclusive to our Pro plan and above, the higher pricing tier is designed to deliver comprehensive value across your entire post-purchase experience. It includes a robust bundle of advanced features tailored for growing businesses, such as:
Printerless Returns (QR Codes): Providing a seamless, drop-off experience for your customers.
Refund to Store Credit & Gift Returns: Helping you retain revenue and drive repeat purchases.
Advanced Automation: Streamlining return request approvals to save your team manual effort.
We truly want to help you find a sustainable solution for your business. To ensure you can thoroughly test this workflow without immediate financial risk, we previously sent an email offering you a free month of our Green Returns functionality to review.
We haven't heard back from you yet, but we have just resent an email with further details on how to activate this offer.
We would love the opportunity to connect and discuss how we can better support your serious e-commerce operations moving forward.
Best regards,
The AfterShip Team
betrug bei der Zahlung und Kündigung!!!!
This app is a joke. Don't install it, don't subscribe!
I subscribed, but the app didn't work for what I needed, so I canceled and uninstalled it. However, I've been receiving unauthorized charges for three months, as if I were still using the app. I complained to customer service, and they say they'll get back to me as soon as possible. I asked to delete my account and unlink my credit card, since the platform doesn't allow either of these actions. However, they haven't taken any action. The only answer they gave me was, "We'll get back to you as soon as possible." I ask: When will you get back to me? They say "as soon as possible." They didn't give me a deadline for a response, they won't deactivate the account, or they won't unlink my card. This is a complete joke. Don't use this service!
Hello Ars Resort Team,
Thank you for sharing a detailed feedback.
While we understand you are unhappy with the charges, we wanted to also emphasise that, these charges were in line with Shopify Billing.
Also, we have not charged you for 3 months without your authorization as the charges are as per the service terms you agreed to when signing up for a subscription.
Please note that you are not being charged for any subscription which you have not used and while we understand that it took longer than expected to provide you with a resolution we hope that the information below help clarify why the amount was charged and also what services are in use.
Here are the findings and what we can do as next steps:
1. You were charged $11 in July 2025 on Shopify as you have used AfterShip Returns Essential 20 Monthly from 28-Jul-2025 till you uninstalled on 12-Aug-2025. You can see this in your Shopify Billing
2. You were not charged anything by AfterShip on your Shopify billing as you can see clearly in the invoice for August
3. You are currently also subscribed to the $11 AfterShip Tracking - Essentials 100 - Monthly since 04-Aug-2025 which is billed to AfterShip directly and not via Shopify as you have added your payment details in AfterShip & subscribed
4. You are also currently on AfterShip Personalisation Trial since 04-Aug-2025 which will end on 02-Nov-2025. This is a non-chargeable subscription.
5. You have disconnected the shopify store from your AfterShip Tracking & Personalisation yesterday however you have already imported 20 Shipments in AfterShip Tracking
Based on your request on chat to cancel all existing subscriptions associated with your account, we have cancelled them.
We thank you for trying out our application and wish you a pleasant day.
Regards
Philips
AfterShip Support
I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.
We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.
Our team is trying to connect with you to help you at earliest. Please respond to their email.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt.
Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.
We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we take your concerns very seriously.
Please be informed that we are making the issue a high priority so that we can resolve it. We are committed to providing the best possible service to all our users, and we regret that we fell short of your expectations.
Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore.
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Original Review:
It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon.
You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further.
Again, we regret the inconvenience caused to you.
Regards,
Team AfterShip
The the way users are managed is unfair and broken. Why do I need to pay for additional seats on top of the per-return rate.
Avoid.
Hello Blundstone UK Team,
I understand how you feel; however, our role-based user management is standard practice across SaaS applications worldwide.
This provides a better way to manage a Small to Large business without needing to share the same Admin credentials with everyone in your team to access AfterShip.
You can continue to use AfterShip with a single owner account and not opt for additional seats if you prefer, and this is the reason we have the Member seats as an optional add-on to allow merchants to scale up as per their business requirements.
We'll consider it as feedback and see how we can incorporate member seats in existing subscriptions. If you have any more suggestions, please visit our Ideas Portal.
Regards,
Shafiq Alam
Team AfterShip
This app is very expensive. $400 per month if you want the app to be usable. We cannot use this app for this reason. We reached out on chat with no response. We are choosing a new app
Hello Team GoKart,
We’re sorry to hear that our pricing doesn’t align with your needs and that budget considerations are important.
Many of our customers are happily using the AfterShip Essentials 60 monthly plan for $23 and we'd recommend you go for that option since only for 1-3 returns monthly.
More return routing & zones are available on our higher plans considering that merchants who have higher returns will comparatively require more options to manage their returns.
Our records show that our team responded promptly to your inquiry with the correct details as you requested and also emailed you the transcript of the conversation, which you will find in your registered email inbox.
We are open to feedback and encourage it so that we can improve our support and services. We'd also want our customers to share unbiased details to help us help you better.
We've also sent you an email as a follow-up in case you need clarity on any AfterShip Returns plan or features.
Regards,
Shafiq Alam
Told us it could do certain features, kept telling us it's possible and we kept trying to make it work. Finally they spent time with their team and realised they were giving us the wrong information.
Wasted our time and energy.
Thank you for sharing your feedback, and we appreciate you taking the time to share the details with us.
We have reviewed the conversation at our end, and the functionality that you’re looking for is partially being fulfilled by the Return app. We always try to improve our app based on the feedback received from our valued customers. We would like you to continue using AfterShip and build a long-lasting relationship.
Please feel free to contact us if you have any questions.
Regards,
Team AfterShip
