AfterShip Returns & Exchanges
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Etter vurdering
We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.
Customer service does respond fairly quickly.
Hello JJ Malibu's Team,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused.
Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed.
We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues.
Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations.
Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further.
Warm Regards,
Team AfterShip
Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes.
The app works perfectly, and I have not had any issues with it in 3 years.
Thanks team!
We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him.
AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!
Certaines fonctionnalités sont payantes en extra. Le service à la clientèle est attentif.
I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up.
As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan.
Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience.
What makes this worse is:
• Slow customer support responses
• Being passed between multiple agents
• Generic copy-paste replies
• Wasting time explaining the same issue repeatedly
• Basic functionality hidden behind higher pricing tiers
The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to.
After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements.
So basically:
1. Spend hours setting everything up
2. Discover critical workflow limitations later
3. Pay more money to unlock practical functionality
This feels incredibly misleading from a merchant perspective.
The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process.
If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup.
For us, this was a huge waste of time, energy, and effort.
To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option
Dear Sports Jersey Direct Team,
Thank you for taking the time to share your detailed feedback regarding your application experience. We sincerely apologize for the frustration caused by back-and-forth communication; this is certainly not the standard of service we aim to provide, and your feedback is being reviewed internally to help us improve our support workflow.
We understand how critical the Green Returns workflow is for modern e-commerce operations. While this feature is exclusive to our Pro plan and above, the higher pricing tier is designed to deliver comprehensive value across your entire post-purchase experience. It includes a robust bundle of advanced features tailored for growing businesses, such as:
Printerless Returns (QR Codes): Providing a seamless, drop-off experience for your customers.
Refund to Store Credit & Gift Returns: Helping you retain revenue and drive repeat purchases.
Advanced Automation: Streamlining return request approvals to save your team manual effort.
We truly want to help you find a sustainable solution for your business. To ensure you can thoroughly test this workflow without immediate financial risk, we previously sent an email offering you a free month of our Green Returns functionality to review.
We haven't heard back from you yet, but we have just resent an email with further details on how to activate this offer.
We would love the opportunity to connect and discuss how we can better support your serious e-commerce operations moving forward.
Best regards,
The AfterShip Team
Arun from the chat team was awesome! Solved my questions and problem super fast and professionally. He is great!
Service was great, helpful, solved the issue and clarified further instructions.
Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.
Great chat assistance, got my issue solved quickly
Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison.
The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you.
The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.
