AfterShip Returns & Exchanges

I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks

The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.

Doesn't allow you to change the email template that autosends to your customer. This is a huge deal. I don't want just anything sent to my customers. Please fix this and we will change our rating.

Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over

Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep ...

Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.

horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.

To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems ...

We had a nightmare time trying to install and ultimately couldn't be comfortable with this app having access to our store and customers. We deleted it.

Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.