AfterShip Returns & Exchanges , 2 275 vurderinger

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 11 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
14. januar 2023

Great customer service. My helper was very patient. Provided me with screenshots and if I was was very confused.

Rosély
USA
28 dager bruker appen
12. september 2017

I'm new to eCommerce and need all the help I can get. This is an excellent app that helps to keep track of orders, transactions and fulfillments. It gives your shoppers peace of mind.

Chicyogaboutique
USA
28 dager bruker appen
Redigert 1. juni 2020

UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves.

The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.

QNAP Direct
USA
Over 1 år bruker appen
Redigert 14. juli 2021

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Talaria Flats
USA
Rundt 1 år bruker appen
AfterShip & Automizely svarte 14. juli 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Nitish
Team Returns Center

12. januar 2018

The best ahipment tracking app

Lia Mara
Brasil
27 dager bruker appen
Redigert 17. april 2020

I am testing but what it show is what the company wantslooks like it will serve for the necessities fo the company, as soon as we finish the tests we will come back and requalificate it

Mundo dos Óleos
Brasil
Rundt 2 år bruker appen
24. august 2022

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

Cigarette Racing Apparel
USA
27 dager bruker appen
15. august 2017

Incredible app. It has helped my business sooooo much.

Lagcity
USA
27 dager bruker appen
22. april 2023

Deep was very friendly and helpful. My query was answered quickly and professionally. Recommend this app.

From The Offset
Storbritannia
26 dager bruker appen
27. september 2021

So far so good i have not fully used the website yet. I have yet to use the intergration features. :)

CRIPTEDCLOTHING
Australia
Rundt 1 år bruker appen
AfterShip & Automizely svarte 27. september 2021

Thank you for your valuable feedback.

We are pleased to know that you are exploring our app.

We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Returns Center