AfterShip Returns & Exchanges , 2 286 vurderinger

Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live.
I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted.
The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.

Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.

This app really helps with the customer's return process, the support team is super quick and helpful.

For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.

Love it! Super easy to use and looks great!

Great app and super easy to learn how to use. I would highly recommend this to anyone who is looking for returns for store credit.

I love this app so much is has been great for my Shopify website and the support also has been great.

The best app and a great help for order tracking! They cover a wide range of couriers world wide which makes them the best! Just installed it and hoping to get more out of it.

A fantastic app that is hassle-free to install.