Omtaler (2 397)
Raffiner
-
Etter vurdering
As we offer a 30-day returns policy we get quite a few returns which can get messy to try and handle. Returns Center by AfterShip streamlines this process with an easy to set up, professional back end to manage each return. We're very happy with the app!
Seems fine so far, apart from a few bugs (and outside of basically forcing you to review the product if you want to access all features).
Excellent Customer Services - Yet to use App but customer services is instant and offered 14 days Trial
Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan.
Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.
Great and super responsive customer service response to inquiries. Have not yet seen if it meets our stores need for store credit, but hope to explore options soon.
Wonderful tool to work with, very easy to install and navigate.
Am still working on customizing it and it has not given me any issues so far. And again it is very easy to customize it.
Highly recommended!
Still setting up but good so far.......................................................................
I apologies for the inconvenience.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Returns Center Team
horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand the urgency to fix the credit card issue to generate the labels. However, we've already sent an email to our courier partner to fix it. We've also added you to that email thread for more visibility.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@returnscenter.com
So, I gave Sanjeet a run for his money today. I have to say he worked tirelessly to help me. He managed to fix the problem, with great communication!. Well Done Sanjeet! An asset To the company!