Omtaler (2 324)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 11 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
7. april 2018

I was in love with this app but sadly they are discontinuing this one and make you pay a lot for a new one which is worse and more complicated. Very disappointing. I will look for another app

A F Jewelry
USA
8 måneder bruker appen
Redigert 23. november 2019

Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue???

Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.

Tulsa Body Jewelry
USA
8 måneder bruker appen
Redigert 27. april 2018

Now this app has gone upto $40 for 4-20 returns it doesnt make financial sense to keep it running in our store. such a shame as it had the basics for returns to be organised easily.

review Pre charge
easy to install and setup. makes returns a breeze for my customers and keeps them organinsed for me. its a win win.
thanks
www.petnpony.co.uk

Petnpony
Storbritannia
7 måneder bruker appen
21. mai 2021

Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.

KAMPOS
Italia
6 måneder bruker appen
AfterShip & Automizely svarte 21. mai 2021

First, please accept my apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users.

We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer!

I regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Returns Center

Redigert 18. april 2018

Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.

Qwerkytoys
USA
6 måneder bruker appen
Redigert 1. desember 2023

Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore.
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Original Review:
It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.

ORGANMASTER SHOES
USA
4 dager bruker appen
AfterShip & Automizely svarte 30. november 2023

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon.

You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further.

Again, we regret the inconvenience caused to you.

Regards,
Team AfterShip

Redigert 10. mai 2023

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

Spy Monkey Surveillance
Australia
5 måneder bruker appen
Redigert 2. mai 2018

Was good, now the pricing is a joke. Uninstalled

Gift Moments
Storbritannia
5 måneder bruker appen
30. april 2018

Great app , but new update is to much expensive :(
Uninstalling !

Martmg
Italia
5 måneder bruker appen
9. april 2018

I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.

Green Core Naturals
Storbritannia
5 måneder bruker appen