Omtaler (2 415)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 80 % av vurderingene er 5 stjerner
  • 11 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
22. oktober 2024

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks ...

A L E X A N D R A
Australia
Over 4 år bruker appen
AfterShip svarte 23. oktober 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your ...

11. september 2024

ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!

AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.

When we ...

ARTIQUE AMSTERDAM
Nederland
5 måneder bruker appen
AfterShip svarte 12. september 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

4. oktober 2024

Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

RYAN AND REMI
USA
Rundt 2 måneder bruker appen
AfterShip svarte 5. oktober 2024

Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as ...

27. mai 2024

I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value ...

Superfit Hero
USA
11 måneder bruker appen
AfterShip svarte 28. mai 2024

Thank you for sharing your feedback with us.

We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.

We ...

29. oktober 2024

Terrible support

Rabbitgoo
Hongkong SAR Kina
2 måneder bruker appen
AfterShip svarte 31. oktober 2024

Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users.

We value your ...

Redigert 13. juni 2024

Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt.
Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.

feela.®
Tyskland
Rundt 2 måneder bruker appen
AfterShip svarte 14. juni 2024

We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we ...

Redigert 23. oktober 2020

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: ...

Number 9 Fashion Studio
Australia
Over 6 år bruker appen
3. mai 2018

deleted, pricing structure for the new app is expensive

Hijabican
USA
Nesten 6 år bruker appen
28. mai 2020

If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.

Mr Riegillio
Nederland
Rundt 5 år bruker appen
Redigert 1. juni 2020

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Tiny People
Australia
Nesten 5 år bruker appen