Recensioner (2 399)
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I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.
We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.
Our team is trying to connect with you to help you at earliest. Please respond to their email.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Customer support was very helpful in resolving my issue. Overall the product has performed very well.
Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)
There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!
Moazzam has been very helpful and detailed on the situation that i am facing.
very helpful
Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!
Really am loving this app and the customer service Moazzam Ali is very helpful!
Good app, easy to install and great efficient customer service.