AfterShip Returns & Exchanges
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HORRIBLE EXPERIENCE!
Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.)
Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more.
This entire process has been deceptive and frustrating. Bait and switch at every turn.
Look elsewhere for your returns app needs. This one ain't the one.
Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -
I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up.
As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan.
Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience.
What makes this worse is:
• Slow customer support responses
• Being passed between multiple agents
• Generic copy-paste replies
• Wasting time explaining the same issue repeatedly
• Basic functionality hidden behind higher pricing tiers
The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to.
After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements.
So basically:
1. Spend hours setting everything up
2. Discover critical workflow limitations later
3. Pay more money to unlock practical functionality
This feels incredibly misleading from a merchant perspective.
The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process.
If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup.
For us, this was a huge waste of time, energy, and effort.
To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option
Dear Sports Jersey Direct Team,
Thank you for taking the time to share your detailed feedback regarding your application experience. We sincerely apologize for the frustration caused by back-and-forth communication; this is certainly not the standard of service we aim to provide, and your feedback is being reviewed internally to help us improve our support workflow.
We understand how critical the Green Returns workflow is for modern e-commerce operations. While this feature is exclusive to our Pro plan and above, the higher pricing tier is designed to deliver comprehensive value across your entire post-purchase experience. It includes a robust bundle of advanced features tailored for growing businesses, such as:
Printerless Returns (QR Codes): Providing a seamless, drop-off experience for your customers.
Refund to Store Credit & Gift Returns: Helping you retain revenue and drive repeat purchases.
Advanced Automation: Streamlining return request approvals to save your team manual effort.
We truly want to help you find a sustainable solution for your business. To ensure you can thoroughly test this workflow without immediate financial risk, we previously sent an email offering you a free month of our Green Returns functionality to review.
We haven't heard back from you yet, but we have just resent an email with further details on how to activate this offer.
We would love the opportunity to connect and discuss how we can better support your serious e-commerce operations moving forward.
Best regards,
The AfterShip Team
Thank you so much Shivam Singh! You provided an excellent service!!!
Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!
Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.
Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.
Shivam è stato di grande aiuto!
customers service was amaing! GREAT!! Again and again. They are great
Abi was very good!!
