AfterShip Returns & Exchanges

I had trouble installing it, initially. I had to uninstall and reinstall and a couple days later it works. Overall, it is a very easy to use app. I have not had the chance to observe how it works on my store. However, I like the fact that this app takes care of the return process for my store.

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.

At first I had some issues with customizing the return page with my brand name. Customer support was extremely helpful and fixed it right away. Also has a free plan which is great for start ups. I gave it 4 stars because I as transferred to 3 different reps before I was helped.

The app is useful so far. I'm not sure if i have settings wrong but i don't receive some email notifications.

The app looks very nice and useful. I will try to turn it in french, if no I will have to delete the app

Update 12/3/2019:
The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well.

I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted.

Original review:
So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support.

After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address.

I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question.

Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions

it's an amazing app. does what it says and it does. It's very easy to use and set up. well done guys!

@HOGfurniture.

A little bit difficult to navigate but the support team are right on hand to assist! They answer very quickly and efficiently.

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla