Recensioner (2 309)
Förfina
-
Efter omdömen
Very helpfull for us, easy and very important, thank !
he was great and very helpful he answer all my questions and show me where to go to add my return url.
Really really good so far! I deeply recommend this app, for all your returns, shipping etc.okokkkk kmo
Super easy to use and configure. We're new to it and hoping it helps with not only returns but how people consider purchasing from us.
Very helpful customer service and helped me solve my issue. Quick responses and made sure the problem got fixed in a timely manner.
Absolutely great! Saves both us and our customers a lot of back and forth with emails. This solves all of that and our customers absolutely love it! No faults whatsoever. Highly Recommended.
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically .
Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days.
We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue.
Regards,
Team Returns Center
Really helps speeding up the return-process and a real time-saver both for us and the customer. Only drawback is that it's not fully integrated into the website, but you can customize most of it to get an integrated feeling.
Great considering how new this is.
Seems to work reasonably well.
Fre suggestions to the developer team:
- we need more branding options
- it would be great to be able to modify and localize everything
- it would be great if we could attach an return shipping label in to the email sent to customer, as we now have to send an separate email with the label. Creates confusion for the customers and means extra work.
Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)