AfterShip Returns & Exchanges

I was courteously helped by Pawan, He helped with questions regarding the return methods. I was able to further better my knowledge to help out customers with their returns.

Very useful app. Perfect timing as well. Wouldn't know how to even begin to start a return form for my customers if it wasn't for this app!!!

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

In the process of setting everything up and having great customer support so far.
Great documentation, but also human help if needed. Looking forward to using the app in the future.

Very good application. It's so easy to manage your returns.

Good. Very good. Very Very useful. It helps me so much

Good makes return so much easy

It was a really helpful app. To keep me track my customer parcel/package easily. Really recommend it to the Shopify user.

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.