AfterShip Returns & Exchanges

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

Very easy to install and works well. Vilo.co.nz

Quick, knowledge, and accommodating customer support! Love the service so far! Thank you so much!!!!

So far so good. Havent really hasd customers use the app which is a good thing because no one likes returns.

To me due to my disinformation the app was not of much use for the moment, but I'm plenty sure it is really helpful. I would like to give importance to the great assitance I got by the app team when I contacted them

Be aware that if you need to upgrade to the next plan they direct you to uninstall and reinstall the app then you have to redo all your settings, why would they do that? Isn't it common that websites grow and you upgrade to the next plan? Every other app has a simple one button or so click to upgrade they make it easy for their customers.
I messaged the customer service asking them to upgrade me, they sent me links to disconnect, followed the process it does not work in fact after I disconnect the app and go back the connection back, clearly this app has a bug. In speaking with our Merchant Success Manager @ ShopifyPlus she stated that uninstalling and reinstalling an app for upgrade she has not heard of.

Please note that I received an email they would screen share with us at 1pm today, they never sent us the link, we are now 3 days of not being able to create & send return labels for our customers. I sent another time to support. So disappointed in this app. I have worked on many shopify sites with many apps and this is the first time I have had this type of an experience.

Like the person that posted Dec 12, 2019 I am wondering if the reviews for this app are accurate.

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

Excellent apps and very useful. I like it.

Awesome app, and easy to install. Haven't had many customers use the app yet but it's great knowing they have a landing page with instructions and a form to fill out if they want to do a return or exchange. Our site is www.b-clutch.com - can check out our return portal there!

Easy to use, simplifies the return process. It gives dropshippers direction in the complicated returns process.