Recensioner (1 285)
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I was using Return Magic, but that app is being discontinued. I came across AfterShip Returns and thought I would try it out. I love it! It provides a great customer experience and a lot of flexibility for the store owner to have the return policies they want. I also really like how it is easy to manage returns - if a customer requests and exchange, they can select the product in the returns portal. Aftership will only show products that are in stock. When the return is received, one click will create a new order. With Return Magic, I had to manually duplicate the old order and add the product that the customer requested.
Nalinee was more than happy to help me with all my concerns as well as following up on certain details for me. She was prompt and easy to work with. Thank you Nalinee.
Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!
Helped me setup everything and more! Also helped me fix my website with the actual link. Thank you!
Service was simple and good.;. helpful so far. The tool is a really useful for customers and we have not actually tested it yet but hopefully it will do what it says
Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!
So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been noted. We would ensure that you experience the best customer support.
Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.
Kind regards,
Rupam
Returns Center support
Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv
Merci pour vos précieux commentaires.
Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.
Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:
support@returnscenter.com
Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles
Cordialement,
Rupam
Centre de retours d’équipe
Best option to help you manage your returns.
Customer service at AfterShip is also very insightful and helpful!
Very excited and glad I chose AfterShip for returns!
Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.