AfterShip Returns & Exchanges

A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.

I love this app! As a store owner who runs all operations on her own, this has taken so much work off of my plate.

We are very happy with this app, the app is good easy to use and the support is very helpful. Very happy with the app

Awesome job answering all of my questions. The service that was provide was amazing. I appreciate you.
Thank you.

Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.

convenient and necessary for Shopify seller.

So far I am liking the app. The customer service has been excellent, which is always very important, especially when you are learning how to navigate the app. Nitish was very helpful, even screen sharing with me to show me how to do something. :) Thank you Nitish for your help

I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5

There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.

Customer Support response is very quick an they are very friendly and giving more inputs which is really helpful

When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result.
Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!