AfterShip Returns & Exchanges

Cant tell so much yet, im new in this and is hopeful about how the app is working!

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

I was excited to use this app but setting up the returns domain is complicated. I'm going to delete the app and look for an app that's more user friendly setting up domains. If you are more advanced setting up Cname records and things of that nature then this app is for you.

The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much

The concept is good but it was preventing the Add to Cart button from being shown on my website.

Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping.

I would prefer however if it just worked on the current theme.

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own.

However there are some missing key features that are lacking:
1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar.
2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.)
3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc.
4. The it takes you to an outside page rather than allowing it to be done within your page.

Some main updates would make it a great app, as the integration was quite easy and straight forward to use.

RARR Sportswear
www.rarr.com

The application works correctly. Easy to operate and take the information to CSV. 100% recommended

J’ai utilisé l’application pour des retours, il fonctionne très bien, je trouve qu’il faudrait mieux expliquer les fonctionnalités

Please add the ability to edit already rejected returns. If you accidentally reject a return there is no way to go back unless you clear the entire customer database which really is not the best solution.

Nice app but how cant i translate it all in french?