整体评分
4.7
每个评分等级的数量
  • 79% 的评分是 5 星
  • 11% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 6% 的评分是 1 星
2024年5月21日

Was helped by Neha from support. She was great. The app is not perfect but it's a very good budget friendly solution and the live support good.

Crocodile Wear
加拿大
大约4年 人在使用应用
2024年5月18日

Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.

Matriarch
加拿大
大约4年 人在使用应用
2024年4月26日

As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform.

The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts.

Overall, we have been happy with AfterShip and I would recommend giving them a try!

The Good Collective
美国
9个月 人在使用应用
AfterShip & Automizely已回复 2024年4月28日

Thank you for your valuable feedback.

We’re delighted to hear that you had a good experience with our app and customer support.

We are open to suggestions please confirm the process you mentioned needs to be done manually so that we can work on that too. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

2024年4月30日

Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.

Katie May
美国
8个月 人在使用应用
2024年3月3日

The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working.

Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.

Melomys
美国
大约1年 人在使用应用
2024年5月2日

Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.

Shawty Active
澳大利亚
12个月 人在使用应用
2024年3月14日

Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.

Tote&Carry
美国
3年多 人在使用应用
2024年3月28日

I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!

CitySport
澳大利亚
大约2年 人在使用应用
2024年3月21日

Great service and helpful when we needed to update things

Oxygen Boutique
英国
接近5年 人在使用应用
2024年4月1日

Aftership is amazing. The support is great always, thank you Harvinder for jumping on a call so quickly with us to assist in our questions.

La Bohème Lifestyle
澳大利亚
3年多 人在使用应用