AfterShip Returns & Exchanges , 2,278 条评论

Amazing services for absolutely no cost. You can get the AfterShip branding removed for free as well to give off a more professional. look. Great app!

AfterShip's seamless integration of an easy-to-use return site brings immeasurable value to our store. Any user that hears of your store for the first time will have their doubts. Are they trustworthy? Is it a scam? Can I get my money back? However, with a built in and easy access return site the user gets a certain peace of mind. A customer returning an item means that they were dissatisfied with your product and likely have a negative view of your store. Yet with AfterShip's hassle free and user friendly returns it not only gives the customer peace of mind but another reason as to why they should give you another chance. Don't let your valued customers down, download AfterShip and save yourself the stress.

Good interface, but some support issues and multi store set up not clear. A lot of going around in circles

Aftership returns have made it super easy for our customers to collect returns from customers, stops a lot of the hassle for us and already recommended it to friends who want to start their own stores. Thumbs up.

Don't waste your time with this app as a returns program if you're a Canadian company that ships and returns with USA customers. They can't figure out how to charge a Canadian credit card to buy return labels. Have wasted weeks troubleshooting with no luck.

Great addition to any story. Makes your return process very professional.

App looks ok, still trying to on board I have never had such a stressful onboarding and their support really stinks.

Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.

Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....