AfterShip Returns & Exchanges , 2,289 条评论

I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.

1. Would be good if this was linked to original order so shows on order page as returned.

2. Could do with a manual returns page so a return can be set up by seller for customer (So customer service can do it if customer phones up)

Apart from that pretty good app

Very convenient. Makes the whole process of returns much more streamlined and efficient. Also great from a data collection perspective.

Good tool. Will receive 5 stars when I'm able to edit the canned email being sent right before sending it. I need to be able to quickly include the link to the shipping return label generated through Amazon.

Good customer service. They respond immediately. The interface is also pretty simple to use and friendly.

Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.

Nice App.

Always room for improvement.

Keep the updates coming.

Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.

nice app would be nice if you guys include or make another option for terms & conditions.

I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.