AfterShip Returns & Exchanges , 2,284 条评论
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Terrible customer service, the chat support is a joke. A simple request turned into what felt like hours of just "Allow me one moment", and then a different rep (avatar picture changed) just shows up with no warning, and just keeps repeating the same thing, "Allow me one moment". I actually don't know how long this brain dead simple request would have taken because I simply closed the chat window after like 45 minutes of waiting, and canceled my account. Don't have time for this.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Center
I have not yet used the app, but the customer service is quick and efficient! Thank you for your help Nitish.
Thanks for your valuable feedback about the customer service. We are pleased to know that Nitish was able to assist you.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
Once you start using the app, then you can come up with feedback or suggestions about the app. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@returnscenter.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team Returns Center
Not free and free options disappear as you click through the app. Free went to $1,200 / year and I was told through the chat they "just adjusted prices".
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
I just installed, and I think it neatly matches my store. Easy installation process and setup. I hope this will make returns easier for my store.
Great application. Works well. The auto sync is every 3 hours.
So far so good. I think the app is important to provibe faster customer service. What i dont like it that starting from may a so called 'membership' needs to get paid 10 dollar a month per member.
Very good application.Has taken my store to the next level.Makes it way easier for the customers to track the shipment.great Job!
very nice app perfect for my visitors! very helpful it save my life from big problem. Recommend to use!!
Just installed.
Seems to meet all the needs thus far.
Easy to deploy and easy to use.
Look forward to some of the advanced features.
Thank you for your valuable feedback.
We are pleased to know that our app is able to meet your expectations, moreover, you liked our app and found it useful.
We are open to any suggestions, if you have any suggestions regarding Advance features then kindly let us know. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
We will try our best to ensure that you always have the best experience with us.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@returnscenter.com
Regards,
Team Returns Center
I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...