AfterShip Returns & Exchanges

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

Good not great but cheap compared to Returnly and Loop Returns. Recommended if you don't have a lot of returns to deal with and don't want to spend hundreds for app of the kind.

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

So far so good, only thing that there are no different themes available rather than only one where it is very difficult to add company's logo as per dimensions requests. Customer service is perfect!

I have not yet used the app, but the customer service is quick and efficient! Thank you for your help Nitish.